DOUBLE C SILVER NECKLACE

Luxeify Delivery Service

At Luxeify, your security is our priority. For orders exceeding $1000, an adult signature will be required upon delivery.

Weather Delays and Customs Issues

Please be aware that inclement weather and customs issues may result in delivery delays or rescheduling. Luxeify is not liable for delays caused by weather conditions or for refunds of shipping fees. However, we will ensure to resend any packages that fail to clear customs.

Tracking Your Order

You will receive a tracking number and estimated delivery date via email (or SMS) once your order has shipped. You can utilize the tracking number provided to check the status of your order either through the email link or directly on the carrier's website.

Estimated Delivery Date

We have accurately calculated the estimated delivery date for your order. The estimated delivery date for each item will be displayed on the product information page, your shopping cart, during the checkout process, and on the order confirmation page.

Please note: The following factors may influence any changes to the estimated delivery date:

• Delays in credit approval
• Weather-related delays
• Service disruptions from shipping or vendors
• APO/FPO/DPO orders shipped through the Military Postal Service (MPSA)

The estimated delivery date considers the following aspects:

• Time required for size adjustments
• Duration needed for personalized and special orders
• Items shipped from different locations on different dates*

*All orders may be shipped from various locations on different dates.

Shipping Method Selection: The estimated delivery date shown on the product page defaults to ground shipping or current promotional shipping methods. Selecting alternative shipping methods may alter the estimated delivery date, and there may be multiple estimated delivery dates within a single order.

Delivery Options We Offer

• Standard Shipping: Delivery dates and shipping fees vary based on your region. Please note that free shipping is not available in certain areas.
• Express Shipping: Our fastest shipping option. Currently, this option is unavailable due to product-related issues and is undergoing optimization.
• Standard Shipping: A non-urgent shipping alternative. Please refer to the estimated delivery date displayed during the checkout process, which encompasses both processing and transit times.

Thank you for choosing Luxeify. We are committed to ensuring your shopping experience is exceptional! If you have any questions or need assistance, please do not hesitate to reach out.

Yes, the jewelry you buy from Diana is consistent with the styles and details of the pieces displayed in the glass cases.

Your package will be safely transported through our selected logistics provider. During customs clearance, 99% of orders pass through directly. In rare cases where clearance is not possible due to special circumstances, we will reship your order free of charge. You do not need to pay any customs fees or tariffs, as we take full responsibility for your package from start to finish.

Luxeify Return & Exchange Policy

At Luxeify, we are dedicated to ensuring your utmost satisfaction with every purchase. Please take a moment to review our refined policy below regarding returns, exchanges, and refunds.

Return Criteria

Returns are graciously accepted under the following conditions, unless the product has defects or quality issues:

• Resalable Condition: Items must be in their original condition, unworn, and unused.
• Timeframe: Returns must be initiated within 30 days of receipt.
• Fees: Any applicable fees will be communicated prior to processing.
• Non-Returnable Items: Certain items are non-returnable.

Important: Please contact us prior to returning any items to ensure a seamless process.

Defective or Damaged Items

Should you receive an item that is defective or damaged, we kindly ask that you report this within 30 days of delivery, accompanied by photographic proof. We will promptly provide a replacement.

Note: We do not accept returns or exchanges for items that are not the correct size. It is the customer's responsibility to refer to the size information provided before making a purchase.

Refund Details

• Refund Process: Refunds will be processed swiftly upon verification.
• Shipping Address Issues: Please ensure your shipping address is accurate to avoid complications.
• Lost Packages: In the event of a lost package, we will assist in resolving the issue.

Exchange Policy

To initiate an exchange, please follow these steps:

1. Contact Us: Reach out to our support team for approval before initiating the process.
2. Return the Item: Include a printed copy of your email invoice with the item being returned, along with details of the desired exchange product.
3. Processing: Once we receive the returned item, we will review your request within 48 hours and dispatch the new product promptly.

Non-Returnable/Non-Exchangeable Items

The following items are not eligible for returns or exchanges:

• Products that do not meet the "30-day unconditional return" criteria.
• Items that have been improperly used, including exposure to chemicals, gasoline, paints, detergents, solvents, cooking oils, or excessive heat.
• Products not sold by Luxeify.
• Items exhibiting external scratches from hard objects or internal wear causing looseness or cracking.

Contact Us

For any inquiries or assistance with returns or exchanges, please do not hesitate to contact us at:

• Email: hello@luxeify.com
• WhatsApp: +44 7354 793160

Additional Notes:

• Language: Elegant and professional, with a customer-centric tone.
• Structure: Organized into distinct sections for effortless navigation.
• Key Information: Emphasizes return criteria, applicable fees, non-returnable items, and refund/exchange processes.
• Suitable Use: Ideal for e-commerce websites, order confirmation emails, or policy pages.